people

TRAINYOUCAN SETA Accredited Training Network 12244

ETDP, SETA, Accredited, Training provider, durban venue hire, trainer, assessor, moderator, sdf TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN Accredited Training Network is a Private Higher Education Institution registered with the DHET (Department of Higher Education and Training) and accredited through the ETDP SETA with level 4 BEE status. TRAINYOUCAN SETA Accredited Training Network VENUE HIRE DURBAN: We are not in the hospitality industry, but we do make our venue available to the public when not in use. Plenty of parking available, on TAXI route and not far from Durban CBD area, WIFI provided with a 4MB line, 2 white boards, flip-chart (markers provided, not flip chart paper but can be purchased at the venue) and standard tea/coffee included. Halaal bakery/deli within walking distance as well as a Mosque. Situated at the back of Avonmore SPAR with a range of freshly baked products, not to mention their range of hot meals. TRAINYOUCAN SETA Accredited Training Network Our Members Forum consist of over 17800 discussions, templates, model answers and incentive course discounts for every single course offered by our network. That’s right! We have free resources and discussions on every single course offered to members who attended a course with us with life-time access and support. TRAINYOUCAN SETA Accredited Training Network In order to ensure that the overall quality of learning and assessment in South Africa is maintained at a consistently high level, the South African Qualifications Authority (SAQA) requires that all corporate learning departments be accredited by the relevant ETQA. TRAINYOUCAN SETA Accredited Training Network As part of our barest minimum standard and as can be attested by our previous and existing clients, are we fully compliant with all the requirements of the NQF act. We very clear in what we offer and do not get involved in any fraudulent or misleading advertising. TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN SETA Accredited Training Network

TRAINYOUCAN SETA Accredited Training Network 12224

In order to ensure that the overall quality of learning and assessment in South Africa is maintained at a consistently high level, the South African Qualifications Authority (SAQA) requires that all corporate learning departments be accredited by the relevant ETQA. TRAINYOUCAN SETA Accredited Training Network VENUE HIRE DURBAN: We are not in the hospitality industry, but we do make our venue available to the public when not in use. Plenty of parking available, on TAXI route and not far from Durban CBD area, WIFI provided with a 4MB line, 2 white boards, flip-chart (markers provided, not flip chart paper but can be purchased at the venue) and standard tea/coffee included. Halaal bakery/deli within walking distance as well as a Mosque. Situated at the back of Avonmore SPAR with a range of freshly baked products, not to mention their range of hot meals. TRAINYOUCAN SETA Accredited Training Network Those who have achieved this unit standard will be able to moderate assessments in terms of the relevant outcome statements and quality assurance requirements. The candidate-moderator will be able to use the prescribed Quality Assurance procedures in a fair, valid, reliable and practicable manner that is free of all bias and discrimination, paying particular attention to the three groups targeted for redress: race, gender and disability. TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN Accredited Training Network is a Private Higher Education Institution registered with the DHET (Department of Higher Education and Training) and accredited through the ETDP SETA with level 4 BEE status. TRAINYOUCAN SETA Accredited Training Network We provides both NQF accredited courses and customised learning solutions to organisations and individuals, looking to maximise their investment in developing themselves. Leaders in courses such as Train the Trainer also known as Facilitator, Assessor, Moderator and SDF Training Courses or Skills Development Facilitator Training, Project Management and Disciplinary Hearing courses. TRAINYOUCAN SETA Accredited Training Network In order to ensure that the overall quality of learning and assessment in South Africa is maintained at a consistently high level, the South African Qualifications Authority (SAQA) requires that all corporate learning departments be accredited by the relevant ETQA. TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN SETA Accredited Training Network

TRAINYOUCAN SETA Accredited Training Network 12195

TRAINYOUCAN Accredited Training Network is a Private Higher Education Institution registered with the DHET (Department of Higher Education and Training) and accredited through the ETDP SETA with level 4 BEE status. TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN Accredited Training Network is a Private Higher Education Institution registered with the DHET (Department of Higher Education and Training) and accredited through the ETDP SETA with level 4 BEE status. TRAINYOUCAN SETA Accredited Training Network As part of our barest minimum standard and as can be attested by our previous and existing clients, are we fully compliant with all the requirements of the NQF act. We very clear in what we offer and do not get involved in any fraudulent or misleading advertising. TRAINYOUCAN SETA Accredited Training Network Our Members Forum consist of over 17800 discussions, templates, model answers and incentive course discounts for every single course offered by our network. That’s right! We have free resources and discussions on every single course offered to members who attended a course with us with life-time access and support. TRAINYOUCAN SETA Accredited Training Network In order to ensure that the overall quality of learning and assessment in South Africa is maintained at a consistently high level, the South African Qualifications Authority (SAQA) requires that all corporate learning departments be accredited by the relevant ETQA. TRAINYOUCAN SETA Accredited Training Network As part of our barest minimum standard and as can be attested by our previous and existing clients, are we fully compliant with all the requirements of the NQF act. We very clear in what we offer and do not get involved in any fraudulent or misleading advertising. TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN SETA Accredited Training Network

TRAINYOUCAN SETA Accredited Training Network 12133

ETDP, SETA, Accredited, Training provider, durban venue hire, trainer, assessor, moderator, sdf TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN Accredited Training Network is a Private Higher Education Institution registered with the DHET (Department of Higher Education and Training) and accredited through the ETDP SETA with level 4 BEE status. TRAINYOUCAN SETA Accredited Training Network VENUE HIRE DURBAN: We are not in the hospitality industry, but we do make our venue available to the public when not in use. Plenty of parking available, on TAXI route and not far from Durban CBD area, WIFI provided with a 4MB line, 2 white boards, flip-chart (markers provided, not flip chart paper but can be purchased at the venue) and standard tea/coffee included. Halaal bakery/deli within walking distance as well as a Mosque. Situated at the back of Avonmore SPAR with a range of freshly baked products, not to mention their range of hot meals. TRAINYOUCAN SETA Accredited Training Network Our Members Forum consist of over 17800 discussions, templates, model answers and incentive course discounts for every single course offered by our network. That’s right! We have free resources and discussions on every single course offered to members who attended a course with us with life-time access and support. TRAINYOUCAN SETA Accredited Training Network In order to ensure that the overall quality of learning and assessment in South Africa is maintained at a consistently high level, the South African Qualifications Authority (SAQA) requires that all corporate learning departments be accredited by the relevant ETQA. TRAINYOUCAN SETA Accredited Training Network As part of our barest minimum standard and as can be attested by our previous and existing clients, are we fully compliant with all the requirements of the NQF act. We very clear in what we offer and do not get involved in any fraudulent or misleading advertising. TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN SETA Accredited Training Network

QCTO

Now you can also visit the public discussion on QCTO related topics here.

About the QCTO 

Quality Council for Trades & Occupations

The QCTO is one of the three Quality Councils provided for in the National Qualifications Framework Act (NQF Act No. 67 of 2008).

The QCTO was established under the Skills Development Act as amended in 2008 and became operational on the 1st April 2010 following the publication of Government Gazette No 33059, 1st April 2010

1. Vision

    QCTO vision is to qualify a skilled and capable workforce.

2. Mission

    The QCTO’s mission is to effectively and efficiently manage the occupational qualifications sub-framework in order to set standards, develop and quality assure national occupational qualifications for all who want a trade or occupation and, where appropriate, professions.

3. Values

Innovation and Excellence

    We rise to opportunities and challenges, we continuously learn, we are innovative and we consistently produce work of distinction and fine quality, on time, and in line with our clients’ needs.

Empowerment and Recognition

    • We enable people to make things happen, we encourage and support one another when and where needed, and we celebrate successful accomplishment of work.

 

Respect and Dignity

    We value and show consideration for all the people we work with, treat one another with kindness and thoughtfulness, and embrace inclusivity.

Ethics and Integrity

    We embrace and practice a moral code of trustworthiness, honesty and truthfulness in everything we say and do, and we honour our promises and commitments.

Ownership and Accountability

    We take ownership of our responsibilities and we answer for our decisions and actions.

Authenticity

    We protect the public by issuing authentic, quality qualifications.

Provided by www.trainyoucan.co.za
Now you can also visit the public discussion on QCTO related topics here.

Most meetings need people playing four roles

Most meetings need people playing four roles:

1-Leader convenes the meeting

2-Facilitator keeps discussion and decision-making process moving along

3-Recorder takes notes on paper, laptop or on flip charts

4-Timekeeper reminds leader when time almost up for a given item.

Make sure these roles are assigned prior to a meeting

Leader role

The leader convenes the meeting and takes responsibility for communication before and after. The leader may lead discussion on all items or may ask others, including a facilitator, to lead all or parts of the meeting. This enables the leader to be a full participant in discussions.

Facilitator role

The facilitator keeps the discussion and decision-making process moving along. The facilitator takes responsibility for the process, but should not be involved in the content of the meeting. A facilitator is especially useful if the leaders holds a very strong opinion on an agenda item. Having a facilitator enables the leader to be a full participant.

Recorder role

The recorder takes notes on paper, laptop or on flip charts. Meeting notes should be distributed as soon after the meeting as possible. The longer the lag, the less confidence the members have that their investment will result in action. For groups that meet regularly, the recorder is responsible for keeping previous meeting notes and agendas in one place where they can be referenced later, such as through a shared network drive or a notebook, etc.

Timekeeper

The timekeeper reminds leader when time almost up for a given item. A stop watch or small clock is invaluable

Helping People to Contribute Effectively During Meetings

There are many reasons for non-participation during meetings including lack of preparation, shyness, being overawed by rank or someone’s specialist knowledge, being put off by another’s aggressiveness or dominant behaviour or just pure laziness.

To draw out the silent type and protect them from intimidation it might be helpful to ask questions that tap their expertise, praise their good ideas, openly note their contributions, call on those that are shy or junior first.

Of course you may also have to limit the long winded. This can be done by setting the ground rules at the start including how long any one person can speak for at a time. You should also request that remarks be confined to the topic of discussion. If someone still insists on an opera length speech you may have to tactfully but firmly insist that you move on.

It is equally important to remain focused on the agenda and what needs to be achieved. To do this you will want to summarise progress and remind everyone of the meeting’s objectives. You will also have to interrupt if the discussion gets out of hand, off topic, too heated or rowdy. Act quickly if a serious disagreement arrises.

Sometimes a participant may have something worthy to contribute but may not be the best public speaker. At such times it is the chair’s job to rescue that person by helpfully summating what they think he/she was trying to say.

As the meeting chair you should work to encourage diverse points of view, especially if it is a problem solving or brainstorming session. Well run meetings enable a group of people to achieve more than the sum of their individual efforts, through the creation of synergy and the combination of their collective expertise.

As the chair you should encourage all opinions and perspectives to be explored but be prepared to hightlight bias and oversights. Some participants will need to broaden their viewpoints while others must be encouraged to be more realistic.

To generate ideas you may want to try brainstorming, asking open questions (ones that cannot be simply answered by yes or no), encourage partial ideas, reserve your own ideas until the end, clarify and paraphrase for others (make sure you ask them to confirm that you have it right), and the use of verbal and non-verbal reinforcement.

Non-verbal Messages Allow People To:

Non-verbal Messages Allow People To:

      -Reinforce or modify what is said in words. For example, people may nod their heads vigorously when saying “Yes” to emphasise that they agree with the other person, but a shrug of the shoulders and a sad expression when saying “I’m fine thanks,” may imply that things are not really fine at all!

 

      -Convey information about their emotional state.

 

      -Define or reinforce the relationship between people.

 

      -Provide feedback to the other person.

 

    -Regulate the flow of communication, for example by signalling to others that they have finished speaking or wish to say something.

Non-verbal Messages Allow People To

Interpersonal communication not only involves the explicit meaning of words, the information or message conveyed, but also refers to implicit messages, whether intentional or not, which are expressed through non-verbal behaviours.

Non-verbal communications include facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between the communicators (proxemics). These non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication.

Non-verbal Messages Allow People To:

      Reinforce or modify what is said in words. For example, people may nod their heads vigorously when saying “Yes” to emphasise that they agree with the other person, but a shrug of the shoulders and a sad expression when saying “I’m fine thanks,” may imply that things are not really fine at all!

 

      Convey information about their emotional state.

 

      Define or reinforce the relationship between people.

 

      Provide feedback to the other person.

 

    Regulate the flow of communication, for example by signalling to others that they have finished speaking or wish to say something.

handling disagreements with people

Here are her tips on how to approach a disagreement, find a solution and get past it.

1. Identify your conflict style
Knowing how you typically deal with disagreements will help you identify how you might want to approach conflict differently in the future.

“There are five different ways of dealing with conflict: competing, collaborating, compromising, avoiding and accommodating,” says Coltsmann. “The truth is, there are no right or wrong ways. It depends on the situation and an individual’s skills in using one of the conflict modes.”

2. Think about your past disagreements
When you find yourself in a disagreement, do you usually try to talk the problem out with the other party in hopes of finding a solution? Or do you tend to let the other person have his or her way if it will mean avoiding further conflict?

“If you find yourself relying on one mode continuously, it’s important to try to learn about some different approaches,” explains Coltsmann. “Changing behaviour is not the easiest, but you can learn new skills through a process of awareness and practice.”

Listen to what your gut is telling you — your first instinct is usually right. Allow your instinct to be the voice that guides your next steps.

3. Step away from the situation for awhile
In order to respond to a disagreement with a level head, you may need to remove yourself from the conflict so you can consider your options in peace. It’s important to approach the situation as if it is a problem that needs to be solved, rather than something to get angry about.

“The most important step in any disagreement or conflict situation is to create a shared understanding of what’s going on, bringing the views, ideas and opinions of everyone out into the open,” says Coltsmann. “It’s time to gather facts, verify assumptions and seek clarification — and, most importantly, it’s time to suspend judgment.”